A.1
We do not accept cancellations, returns, or exchanges after the order has been confirmed due to customer convenience.
However, if there are defects or damage to the artwork, for unique piece, we will accept returns and process refunds through the credit card company. For print artworks, we will exchange them for a non-defective item.

A.2
You can use credit cards such as VISA, MasterCard, JCB, and AMEX. However, some cards may not be accepted, so we will confirm when you inquire.

A.3
【Prints】
Since each print is carefully made to order, we will ship it approximately 2.5 to 3 months after the order is confirmed.

【Other artworks】
We will ship the item within 5 business days after the order is confirmed.
*Please note that “order confirmation” above refers to the completion of all order and payment procedures.
*Please note that “order confirmation” refers to the completion of both the order and payment processes.
*The delivery timeline mentioned above is subject to change due to weather or traffic conditions, and cannot be guaranteed. Thank you for your understanding.

A.4
The shipping cost varies depending on the delivery location.
For details, please refer to the “Shipping Information” section on the artwork page.

A.5
It depends on the artist and the artwork. We can provide an appraisal if the artwork has a certificate of authenticity issued by our company or affiliated companies.