Refund policy

Cancellations, returns, and exchanges after the order confirmation due to the customer's circumstances cannot be accepted.

If the artwork cannot be delivered due to the customer's circumstances and the delivery company returns the artwork to us, we will promptly notify the customer via the registered email address (hereinafter referred to as "Redelivery Notification"). In such cases, the customer must immediately inform us of a preferred delivery date and time, or delivery period that ensures receipt of the artwork. (Please note that if reasonable days for delivery cannot be secured from the time of your response, we may ask you to change the delivery details.) The customer must receive the artwork on the informed date. If the delivery address changes due to relocation, please inform us of a new address where the artwork can reliably be received.

If we are unable to deliver the artwork after two redelivery attempts, including the initial notification, due to reasons attributable to the customer, we may take appropriate actions at our discretion, such as charging the customer for storage costs, canceling the transaction, or disposing of the artwork. Additionally, we may refuse future purchases from the customer in such cases.

In the case of defects or damage to the artwork, if the artwork is a one-of-a-kind piece, we will process a return and refund via the credit card company. For print works, we will exchange the defective item with a new one.

In such cases, please contact the inquiry window listed at the bottom of the page within 7 days of receiving the artwork.

■Contact Information

Contact: MH Gallery Co., Ltd.

Email: info@mhgallery.jp

Reception Hours: Tuesday to Saturday 12:00-17:00 JST (excluding Monday Sundays, holidays, and company closure days)